Andi

Would not come here again!

Over all we experienced very poor customer care from this company. They determined a date we could collect the car, and didn't let us know when they changed it. This meant a wasted day for us and also meant rearranging car hire at very short notice. They delayed the collection date further and again we only found this out by accident. There was zero interest in putting it right in any way. Not a proper explanation, no offer of a courtesy car and no form of compensation. They were defensive and their emailed response appeared to both criticise us for complaining and blame us for the car not being ready ON THE DATE THAT THEY HAD DETERMINED. They managed to turn what should have been a happy, cheerful experience (shopping for a car) into a stressful, joyless experience. Judging on their performance thus far. I'm not holding my breath on the free warranty. For the above reasons would not recommend to Friends, Family or Neighbours.