Samantha

AVOID !!

just now NEW AVOID…. If you are thinking of purchasing a vehicle, look else where. I purchased a Nissan Narava from Grantham (may 2022). On the day of collection neither myself or the sales man was aware that a £3,500 deposit was needed to purchase the truck. I could not pull out of this on the day as the financial manger had explained he had already sold my car I was part exchanging. If I did not pay the surprised deposit for the truck, I would not of had a truck or my old car back. They had sold my car before I arrived despite the contract stating they would need to hold my car for 14 days Incase I changed my mind. Less than 24 hours the engine light appeared on the dashboard. Called Grantham and brought the truck back 2 days later (because they were not open for one of them). Drove a 200 mile trip to have the engine light turned off as they could not find the fault. A week later the engine light appeared. Called Grantham and explained light had appeared. They agreed for me to take my car to a local Nissan dealership. My local Nissan believed they found the fault and changed the clutch switch (car in garage for 7 days) Week later light came on same rigmarole took truck in to local garage. I was told there was an Adblue fault. Which left me without a car for another week. Two weeks later light came back on took to local Nissan for emissions sensor. No car for 9 days. Week later light came back on. Again took the car back to local Nissan after Grantham okayed this. Local garage was in liaise with Nissan Gb as they could not figure out what was causing all these problems. Two weeks later car returned back to me with a new ECU. Again light appeared two weeks later. Again took car back to local Nissan garage to be told they it needed a new switch. Week later received car back. Engine light came back on again 24 hours later, took to garage again. After explaining I had lost all faith in this car, they changed the adblue switch a second time. Three weeks later again engine light came back on was told to fill up adblue even though I had in hope the adblue countdown would go off. Nope this was not the case and took car back to garage to have the light turned off again. I could go on but I feel I would be here all night ! I am now currently driving around with the engine light on for the last 4 months as the warranty has now run out after receiving a letter to say it would cost me £1,300 to extend my warranty. In fact the light has been on for over 12 months and now the warranty is up, it will cost me money to now have the truck looked at again as the adblue light countdown is now on ! I have explained to Grantham I have lost all faith in this car multiple times but I was told I would need to either pay off my finance (£31,000) or pay 10% deposit for another truck to part exchange the vehicle I currently have. I have explained this car is not fit for purpose multiple times but no one ever seemed interested. One of the guys who I had spoken to at Grantham let slip that they “ knew “ that this vehicle had a fault before being sold ! I was also under the impression that my truck had a full service but I believe this does not ring true as i could seem the oil was burning. After speaking to citizens advice, writing multiple letters and phone calls I am still no better off. Every time I call I either get told to have some “patience’s” or they will call me back. Unfortunately I have been waiting for a call back for the last 6 months. If I knew what I knew now I would avoid this dealership and go else where. Unfortunately I am now stuck with this truck for another 4 years !! I am always still waiting over a year later for a service book which still has not been posted out to me. I feel one star is being generous !!