Wong Q

Frustrating Experience with Post-Sale

My experience purchasing a Porsche Macan from this dealership was marred by an incredibly frustrating post-sale interaction with the saleswoman, Georgia. While the initial sales process was pleasant, my disappointment with the lack of responsiveness and empathy I encountered after the sale is difficult to overlook. What stands out most is the complete absence of communication. My attempts to contact Georgia, both via phone and WhatsApp, were met with silence. It's disheartening to feel ignored and left in the dark after making such a significant purchase. Customer service should not end at the point of sale, especially when investing in a high-end product like a Porsche. Moreover, I couldn't help but feel that my experience was further compounded by my English language proficiency—or lack thereof. As someone from Hong Kong, English is not my first language, and although I made efforts to communicate effectively, I felt that Georgia and the dealership as a whole may have looked down on me due to this language barrier. Every customer deserves to be treated with respect and understanding, regardless of their linguistic abilities. While the Porsche itself is undeniably impressive, I must caution potential buyers about the post-sale service and the treatment they might receive, especially if they face language challenges. It's essential that customers feel valued and heard throughout their entire journey with a dealership, and this experience did not meet those expectations. In conclusion, my overall experience with this dealership, especially the post-sale support from Georgia, has been disappointing and frustrating. For a brand that prides itself on luxury and quality, the lack of responsiveness and empathy is disheartening. I hope they can take steps to improve their customer service standards and ensure that every customer is treated with the respect they deserve, regardless of their background or language proficiency.