Gary B

Disgraceful - Think twice

We bought a Fiat 500 from this dealership in November, sadly by August a clear site of repair on the bumper became visible in the paint. At the time of buying the car we were careful to specifically ask if the car had had any work done in the workshop prior to sale and the salesman lied to us, saying it hadn’t. The reason we asked this question was because a Fiesta we bought from here five years ago later had paint peeling off the bumper from a site of repair and the company told us that they have no duty to inform us of any previous repairs unless we specifically ask. Had the salesman told the truth we would never have bought the car in the first place. We were misled and mis-sold the car. We are deeply upset by the subsequent handling of our complaint. The company boasts excellent customer service but nothing could be further from the truth. The customer service department have shown no empathy whatsoever, an employee telling lies does not appear to be an issue and they are not interested in resolving the issue and prefer to encourage litigation. This is unlike any car dealership I have ever dealt with. I will never return having been sold two damaged cars with exceptionally low mileage. Our Fiat only had 4000 miles on it. When something goes wrong there is very poor customer service and communication.