Nihat

Unbelievable

I bought a Ford Freedom wheelchair-accessible vehicle from a wheelchair car sale company. 14k mile with service history. After I’d done almost 5k I had an issue with the gearbox so I’ve taken it to diagnose it and they told me the gearbox oil and cooling got mixed (there was no leak or any light on the dashboard) so I need a new gearbox which will cost over 7 THOUSAND POUNDS !!! I’ve asked service manager Adam to ask Ford for goodwill and he did but Ford refused goodwill, they asked me to bring the service invoice done before 12k miles. So I’ve called Allied Mobility to provide me with that and I took that to Poole Ford. Again they denied Goodwill because on the invoice it shows the part number; rather than the grade of oil, so they asked me to provide that. I’ve called Allied again and asked them to send me an email showing what grade of oil it is with the part number, which they did. I've taken that to Ford and again they denied Goodwill because the email is not an official letter. So I called Allied again and explained the situation and I’ve been told because of GDPR we can’t provide details of the full invoice owner because it has his details on it! So what do I need to do? Allied is (apparently) ford approved services company so they told me to ask Ford to call them and they can tell what oil has been changed. Again Ford denied doing that too!!! Ford is the most unhelpful and unprofessional company I’ve ever dealt with by far now. It has been very disappointing for me as I'm a taxi driver carrying special needs pupils from home to school and school to home each day. It's been 1 month since I’ve been dealing with this and it affected my life not being able to work!!! I will never buy a Ford brand car ever!