Lewis H

Rude and misleading.

I took my brand-new Kia to this dealer for help. It had been delivered the day before and had delivery mileage only, but was found to be pulling to the left. Kia Brindley West Bromwich were rude (the delightful lady on reception) and wanted me to pay to have a brand new car looked at in their words "you got it from somewhere else". Silly me, I thought Kia was a global brand, not one that was localised to West Brom. Shouldn't a Kia dealer help any Kia customer? Duty of care and all that? Eventually the car went in a week later and they said nothing was wrong with it. When I picked the car up and they said they could not replicate the pulling and they wanted to know who was paying for their time and work. Yes they wanted to charge me for looking at a car that had an issue. I'm not surprised that they didn't replicate the issue as they didn't even road test it according to the Kia App... Problem persisted and I eventually got talking to the service manager at this dealership., He was surprised as told me that they don't even have the equipment to check wheel alignment at West Brom. So add that to the fact that they didn't even road test the car, I was quite surprised at how they could diagnose the issue that I had raised. I asked how they could be sure there was no fault if they had not road tested and had not used diagnostic equipment I was told that they had done a "visual inspection". I'm not sure how a wheel alignment issue can be diagnosed on a new car from a "visual inspection".... Maybe they also do visual warranty repairs and visual services. They agreed to take it in to Brindley Kia Wolverhampton (their other branch) to be re-checked. This time they said it needed a tiny adjustment. In reality, there was no change. Kia UK didn't want to know either. Eventually Acorn Kia at Burntwood helped, they got the alignment checked and corrected (10/14 measure points were RED). I would not use this dealership. They are rude and don't provide any duty of care to Kia customers. Try Acorn in Cannock/Burntwood instead.