Manu

Worst service and experience

We purchased the used approved car GLA 200 from the Mercedes Benz Watford shop. The service till handing over the car to us was good, but within a week we had an issue with the car.Break pad and the caliper , it seems very rusty and there was a clunk noise came from the front side of the car. It took almost a week to sort it out the issue. Later on, after 3 weeks, another major issue came on; while I was driving the car the break system failed due to break fluid leakage.Luckily I wasn’t driving on the motor way. When I was contacting them they were not giving a proper updates. I tried to contact the manager and the sales executive CHRISTINA, she wasn’t even responding at all. At the first Christina seems very helpful and now it seems like she dragged us into buying this car which is having a lot of issues. Very bad experience and disappointed .This is not only a business but also it should has a quality and keep customers happy.