Anonymous

This Stealership has cost me £thousands

I got a new Kia Niro EV earlier this year via a lease deal through Lex. Sutton Park were the supplying dealer. They knowingly put a new car on the road, whilst aware of a known fault called "Zombie Mode" which renders the car useless, undriveable becase while it turns on it can't be put into drive. I inviestigated the problem and there was no fix, so this dealer supplier a can that, if it were to present this fault, couldn't be fixed at that time because Kia were working on an update. This fault was also on the EV6 & had been a problem for over a year. Check out You Tube to see over what period exactly. So because I'd been stranded a few times, once 40 miles from home late a night in the freezing cold, I rejected the car as being unfit for purpose. Sutton Park requested that I returned the car to my local Kia dealership & Kia themselves monitored this, while ignoring all my attempts to contact them. They gave me a couple of days to return the car and also find myself a replacement car because they were looking to cancel the deal not help me out because of their incompetance and willingness to put faulty cars on the road. Because of the situation with vehicle availablity I had no option but to buy another car outright as there was no stock & Sutton Park wouldn't offer me a replacement vehicle or a loaner. In fact on raising this question they just skipped over it. So I had to get £30k together and buy a car & of course as soon as I did this the used market for EV's started to suffer, so I'm now many £1,000's out of pocket in a relatively short time. It seems that the car went to the only Kia owned dealership in the UK, sat there for sale for some time and then sold for almost the price of a new car, so no great loss for them. So I was shafted by this stealership & am now in a very negative situation with the value of my replacement car. They wouldn't even pay for my time, or my train ticket back from my local dealership. Nor did they cover the expense of me travelling nearly 100 miles by train then taxi to buy my replacement. So while the motor industry is changing, ie the cars are more like computers on wheels the stealerships like Sutton Park are still behaving like back street car traders. My advice; do not use this company, they just want your money.