Hayley

TERRIBLE!!!

I would NEVER recommend this company to anybody! I put down a deposit on an Audi Q5 (the 60 plate that’s still for sale!!!) to be told they had to wait for a key to be delivered, I waited numerous of weeks with no contact from them. I explained i was going away and needed the car as I was not able to drive my car and Danny PROMISED me the car would be sorted, before then, even though Danny quite clearly told me he couldn’t get hold of anyone from the key company so how he could promise this I will never know. The day before I go away I was told the key had turned up and it would be going through the service and the MOT ASAP I then was told the car wouldn’t be ready for another few days. I was very frustrated at this point as I had to hire a car which left me £300 out of pocket. I go away for a week phoned them and they said it still had to go through the MOT however the person who does the MOT’s phoned in sick so it would not be done today. I then had a look at the MOT history only to find out in deed it had gone through the MOT a week before however failed on numerous of things! (I was now very frustrated 6 weeks on still no car) when I confronted Tommy about the MOT he didn’t have an answer as to why I was lied to however ensured me the parts would be ordered that day. I asked Tommy to get one of the owners to call me I am still waiting!! I was then told the car would be ready by Monday guess what Tuesday came and the car was still not ready! Needless to say I didn’t go ahead with the car down to the lies who knows what would have gone wrong with the car, especially going by previous reviews on here. I find it very ironic that on the website one of their values clearly state “honesty- behaving fair, truthfully and morally upright”. They very clearly lied to me, they have left me £300 out of pocket and they made promises that they couldn’t keep. I do have to say Tommy was very empathetic with the situation Danny however clearly needs some training on customer service !!!