Anonymous

Bad service

Purchased a VW POLO GTI from Hartwell seeing that it had a great spec and milage, very excited considering it was a big jump from my first car. Great service from Simon. However, considering the low interest on the finance option (which I didn’t go for) nothing was knocked off the car considering it came with all the wheels needing refurbishing, paintwork not being in the best condition, interior panels scratched. I tried to contact the manager about the issues, I was told that I could come back down to hartwell and they would provide a good will gesture by polishing the car. However, the dealer ship would take me a total of 4.5 hours of driving.