Sam S

Be incredibly wary of this organisation

Unlike others we actually received a car from Mangoletsi Knutsford, but only after literal months of needless back & forth. My partner & I were on the market for Tesla & found a good option advertised by Mangoletsi. We contacted them & immediately Karl Hobart was on hand to sort us with information on the car & payment, even throwing in free delivery. Karl said the car needed some updates & valeting but that it should be ready for delivery when we need it. It all seemed perfect, until we paid the deposit. when delivery was initially planned for 3 weeks later we were told the car was not updated or valeted so was not ready (what had they been doing for 3 weeks?). From this point communication on their part stopped entirely. I don't know if they receive commission for sales, or a decent wage - but they won't contact you whatsoever. If I didn't ring & pester them I genuinely wouldn't have heard from them again which is crazy. Delivery was scheduled for week 4 (which wasn't good enough), but was mysteriously cancelled as Karl said that he had noticed the boot didn't open fully & needed to order new parts to fix it before delivery. If they checked the vehicle as they stated then this would have been found on day 1. It turned out to be a lie as when the vehicle was delivered, it was the first thing we checked & there were no new parts anywhere in the boot (it was even rusted as it was clearly the original & working fine. This was incredibly frustrating. Over the 8 weeks they would ring us just a single time. This was on week 5 when Sam Horne, a manager, realised that Karl had taken an illegal payment of thousands over the phone & wanted to fix it immediately to save themselves. I knew from buying pretty much anything that this was illegal, but at this point would try anything to speed up the deal (what car sales company is unaware of this law?!). Despite the funds leaving my account instantly, the refund processed in 3 days, meaning that for that time we were without over £30,000. With the dodgyness of the company we were concerned that we may not see the car or money again. Thankfully it was returned, confirming that this was a genuine company no matter how terribly run. That illegal mishap meant that delivery was to be delayed yet another week, & we were starting to believe that the car wouldn't come - which even led to us starting to look at other options for an easier life, even though we really wanted the car. Mangoletsi showed no urgency to take funds or send the car. I was ringing Karl & Sam every day for clarity & was often told lies that they were busy or not in when I knew that not to be the case. At this point we hadn't even been sent an invoice or any documents. When Karl did send the invoice, it was the incorrect figure. It appeared that they couldn't even get the basics right time & time again. After reading other scathing reviews online we had lost all excitement for the car arriving, & had almost lost interest. We viewed another car & agreed with that seller that if the car didn't arrive by next week we would go with him. Nobody around us could believe how bad this company were. The car finally arrived by week 7. A miracle. After inspection we noticed that the car hadn't been cleaned inside or out, the boot had clearly not been worked on - & worst of all the windscreen was broken as the glass had a big crack down the bottom corner. They lied about valuable features within the car such as the winter heating package, which was not present. They obviously knew this but sent it down anyway hoping I wouldn't see. I called Karl & he said he would sort it. They ended up wanting me to claim on my insurance so it would be as cheap as possible for them (dodgy). They also said that they would pay me a compensation figure for all of the defaults. Since this I haven't heard back from them & don't think I will again. The absolute worst car company I have ever had to deal with. Difficult at best, illegal at worst. I strongly advise staying well away.