ALAN L

Excellent Customer Experience

Ollie was the first to respond to my car search through Carwow. From the beginning he was keen to establish by e-mail any need for more car information and/or a test drive. At the showroom he was courteous and keen for us to view the Tucson and he was there to answer our questions. He is very knowledgeable and gives clear answers. We wanted to see the colour options on actual cars and we toured the forecourt with great success. The test drive time was suggested at 30 minutes which is more than enough time. We spent time going through colour availability options and delivery dates and Ollie speedily got us the relevant information. There was no pressure to buy and we thought that the overall experience was excellent. All post purchase paper work was explained promptly and clearly. I have bought many new cars over the years and this was certainly one of the most enjoyable and left us feeling comfortable with our choice.. Well done Ollie and Wessex.