KATHRYN T

AVOID AT ALL COSTS....

We purchased a Mercedes A class two years ago from Motor Range and were told the car had a full service history which is stored on the computer within the car and that it had a spare key. When we collected the car there was only one key but we were told that one could be purchased locally for about £45. This was the first in a string of lies, as a new Mercedes Key can only be obtained from the dealership at a cost of £480. We were also led to believe that the car had had a full service on purchase and twelve months later we returned to Motor Range to have the car serviced and MOT'd as we had purchased 12 Months warranty and were told the car had to be serviced with them for the warranty to be valid. This year, however, we took the car to our usual garage and were horrified when our mechanic told us that the car has NEVER been serviced. The air filter was black, The oil filter was the original one put on the vehicle and he had to hammer the wheels off the car as they have never been removed. Not only is it disgusting that they charged us £300 for a service that was not done but the car is used for motorway driving every day and there is a safety and reliability issue with their lack of honesty. I will certainly never purchase a car from them again and I would recommend that you look elsewhere when looking to buy a new car.