Trevor B

Poor sales experience

What a shambles. Entered into a finance contract to buy a fiesta. Ford Basingstoke salesman Steve Bartlett arranged an appointment for us to view the car. Drove from Bicester (1 hour 20 mins drive) Arrived to our booked appointment on the Sunday to find the car locked shut in the workshop with no keys available to unlock it. No test drive, no way to view the inside. Plus, the car was in awful condition. Paint damage on the front bumper, 1 curbed alloys, 2 front tyres were not legal (under 1.6mm tread). What a needless waste of everyone's time. We walked away. Hugely unprofessional. Embarrassing. Avoid.