Mrs H

Worst Customer service

I phone to book my car for MOT and Service. I paid for a 3 years service plan nearly a year ago. I was under the impression Arnold Clark will send me a reminder to bring my car for MOT but I received nothing. This meant my MOT expired without me realising. When I bought my previous car they put the MOT on the month of purchase. With my new car the MOT expired before the car was 12 months old with me as the current owner. Fast forwarding I called to book MOT and mentioned my service plan include getting courtesy car whilst they service my car, I was told there was no car available on that day. I didn't want to argue over the phone but thought I'd address this issue in person. On the day of the MOT I arrived with my 4 year old daughter. I was told to leave the keys and come collect the car before 5:30pm. Noone ever cared to ask if I was OK to spend the day without a car considering I had a 4 year old. I tried to walk out of the place with daughter but only to realise we were in the middle of nowhere. I lived 3hrs away therefore was not familiar with this place. This was the closest Arnold Clark I could bring my car for service. I then returned back to argue why I had to struggle without my car when I was entitled to a courtesy car which I paid for through my service plan. Finally, I had to push to get a car which was manual. I was not happy to drive a manual car considering I have not driven a manual car for more than 10 years. The girls at the service desk had no customer service skills at all. When I asked to speak to the Manager I was told there was no Manager on duty. 24hrs later noone has been in touch with me to address my disappointment with their customer service. I felt unwelcome in this place and was so stressed. They obviously don't need my business. I surely won't be going back there nor recommend this place to anyone. Please note I had bought my BMW from Arnold Clark in England, Their customer service was excellent.