Peter M

Unsafe

Bought a Kia Optima in February and all was great , until July when it started losing power at round abouts and junctions so took it to Kwikfit for a proper service. Wearside autoparc claimed to have given it an MOT and a service. This was either a blatant lie or a poor MOT and service ( I'll let you decide). When Kwikfit did the service they found that the front brake discs were 300mm diameter not the 320mm diameter the car requires so as the brake pads wear down at some point the car will not stop as the pads will press against each other and not the discs so car won't stop . Next issue to be found was that the rear brakes are disc and a drum parking brake which is fair enough except the rear assembly plate had corroded and one of the pins that hold the brake shoes in had come free , so instead of replacing the backplates they put a bolt in to hold the shoe in with a large washer so it didn't come back through the rust hole ! When I went back to them about the problems with the car I was just backheeled to blackstar warranties, the sales manager couldn't have given a flying fook about the issues his car dealership had sold a car with as " he hasn't got time for this !" . Car has now been at a garage 20 miles away for 3 weeks now . Service is terrible. BE VERY WARY WITH THIS DEALERSHIP AND WARRANTY COMPANY, ALL SEEMS GREAT UNTIL YOU HAVE A PROBLEM !!!!!