Luke J

Post Sales service terrible

Unfortunately I've been burnt by this garage, a combination of failings on an ex-demo M5 (the GSM's car) that was sold to me at distance with issues that they have refused to resolve or help with. Car had wheel judder that I had to sort out, it transpired that three alloys had been badly refurbished and started corroding when the car was a year old. After 18 months all alloys were in bad shape and Eastern refused to help or contribute to the cost of a proper wheel refurbishment job. The car had software issues that flagged several warnings to BMW including coolant engine failure... I had to get these looked at and ECU reset at my local dealer which is fine... but Eastern were absolutely not interested when I called and washed their hands of anything telling me it was "normal". Customer service non-existent for me and backed up by other reviews. AVOID.