JC

They do not care

I am happy with the smooth sales process and the staff - Hugh from the Shrewsbury Branch is very helpful and customer-minded. 5 stars. However, for the car, there have been 3 main problems since bought , and it is still under warranty. The problems include light indicator, battery and engine. Though it has the 123 check and alleged the battery has been replaced, the battery should not have problems with charging so quickly when it is so newly bought /replaced. The servicing is fine but the staff members are not returning the call and the wait is long so either I am forced not to use the car with problem or just keep it at home plus there is no courtesy car available. Besides, separating the diagnosis and the repair/replacement step just makes things slower and worse as it makes much sense that car-owners need their car to commute daily. I just hope the staff will return my call tomorrow (Need to wait for the authorisation from Shrewsbury )and get my car book in for replacement of parts and I will see if the engine problem is 'detrimental' to the health of the car overall. I may consider returning the car as I think it is not sold in a condition that's ready and good enough for sale. Therefore, overall 1 star for the quality of the car and the service and wait (Nottingham Branch). Update: the part has not arrived since last Wednesday and I urge to get my vehicle book in first in order to be in the queue so that the work will not be dragged later. However, the staff (service.followup@pendragon.uk.com)I contacted after they responded to this review has not been able to help me schedule the time for the replacement work. I shall have to call them to try my luck tomorrow.