Anonymous

Zero Stars for misogyny

I’m only using one star, as zero stars is isn’t an option. I went over with the intention of buying the vehicle I was test driving. I won’t ever be returning to this branch, or Marshall’s group again and will also be making a further complaint to the company, not the branch. The car was not out the front ready for the test drive, this should have been my first warning of a disorganised and badly run garage. The test drive was great - would have purchased if not for the awful, customer service. My vehicle has 2 dents, from other drivers - I knew this, as did they. We were made to drive across town, with the sales rep to a bodyshop they then told us they don’t even use. I was told she’d have taken it if I wished to wait - I’m not sending a random woman off with my car across town, uninsured. We had to wait while he found faults which weren’t there. I honestly felt like I was a criminal being assessed for comitting fraud. The rep then had to run back and forth with the general manager, who only came to speak with us after we insisted as no way to run a business. They offered me £5,000 under asking price, even with the damage (I have independent quotes for the work and the car from a number of REPUTABLE garages). The manager refused to address me directly, only speaking to my father, even when asked by me and my dad directly to do so. The level of misogyny was appalling. That alone should be enough to warn any female off this company. All in all, an absolutely shocking experience. Not recommended. Date of experience: 27 July 2023