Andrew O

Shambles

We took our mini for test and service at this garage.The car failed on a door handle and we were advised it was a latch and it would need replacing at a cost of 330 pounds but if the door card was damaged in the repair process a further 600 pounds would need to be added.I advised the garage to proceed with the latch and not to replace the door card at any cost,I would happily take the risk.The car then passed its test.One week later my son tried to open the door and it failed to open,this was the first time we had used the passenger door.We contacted the garage and were asked to return the car on 27th July, that day we were advised that it was now the door handle and it would cost 280 pounds,I told the service girl not to proceed and made her aware of my frustration then she offered me a discount of 100 pounds which I declined.Later that day I decided to remove the door card and take a look myself and to my dismay the door handle was not even connected to the latch and was hanging freely,it was a 1 minute job to push fit the cable and the door is now working.From the moment we walked into the garage we were being upsold,absolute disgrace.