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Kip S

***AVOID THIS DEALERSHIP***

AVOID THIS DEALERSHIP. I purchased a 2020 CLA35 AMG Mercedes from here in January 2021. Warranty expired end of March 2023 and in June 2023 (after work for a recall at my local Mercedes dealership) the vehicle now needs a major engine rebuild (cylinder misfire). I was never given an option for an extended warranty so that route is not available. The costs will be thousands to fix and when I approached this dealership I brought it from to help contribute towards the repair (advise from Motor Ombudsman) the Manager’s response was ‘cars are unpredictable’. The vehicle is only just over 3 years old and only done 33k miles with a Full Service History. I have been told by multiple Mercedes technicians that this engine has a known fault with the valves (which have now been modified) but they are still refusing to help. The person I also dealt originally and brought the car from agreed that it’s unfair but it’s ‘above her paid grade’. My recommendation to anyone with the same model engine is to get it looked at while it’s in warranty to save you being out of pocket.

Dealer   Reviewer