Sharon K

The Worst Car Dealership

I bought a BMW X1 a few months ago Where I’d arranged finance myself I was still at their shop 5hrs later waiting on them to get everything finalised even though payment had been made to them 2days prior When I purchased the vechicle I noticed grazes and scratches, including a stain on the passenger seat which they promised to take care of None of this was done I assume this is why they keep people hanging around so long, so they get so pissed they just want to leave They’d promised to have the car taxed and ready but when I arrived I waited an hour to be seen and a further 2hrs and had to ask 3times before a member of staff arranged to drive me to the post office to get the registration changed and the vehicle taxed I can say without a doubt I’ve never visited a business with so many incompetent employees lacking in customer care skills I also emailed them several days earlier regarding THEIR policy where they MATCHED the price if I found the same vehicle cheaper elsewhere Which I did With lower mileage Same spec more extras They argued the car I was buying from them was a “space Grey” color Therefore this accounted for the higher price EVEN THOUGH THEIR OWN WEBSITE LISTED THE CAR COLOUR AS “grey” When I got the car registration documents back from the DVLA it officially lists the color as “GREY” So they do not go or their own policy Would NEVER buy from them again Nor recommend that dealership Felt more like a cattle market