Jess

Avoid - don’t check vehicle for issues

As ever, appearances are extremely deceiving. We spent weeks in liaison with YW&R in relation to a used car. As a distant enquiry, we requested thorough photos and videos of the vehicle and any information regarding damage to the vehicle. We eventually decided to proceed with the purchase and collected the vehicle less than two weeks ago. We were assured that the vehicle had a 12 month SpotiCar warranty (requiring thorough approved technician checks) and we purchased the additional extended warranty. Within 2 days, my Husband got stuck in the car and we noticed some misalignment with the drivers side door; something that should have been picked up by the supposed technician check. On discussion with our local main dealer, we were immediately told that it appeared the vehicle had sustained side impact, and had been subject to a subpar repair to the drivers side of the car. Not only had the door not been replaced, but the paint finish would also void the manufacturers anti corrosion warranty. We relayed all of this to YW&R with a quotation for rectifying this. We were advised the vehicle would have to be returned as the cost of the works were not economical. We are now being left with one vehicle, and will be unable to attend work meetings until we source an alternative car. Or, if we were to attend work meetings, we cannot collect our child from nursery. Neither of which are ideal situations. YW&R have failed to meet their obligation for the SpotiCar warranty (checking bodywork) and they have breached the Motor Ombudsman Code of Practice which required they check for historic damage, and for any alignment issues. We requested they source or pay for a hire car for a short period and they have refused. We would not recommend YW&R at all. Save your time and money and source a vehicle from a dealer that actually cares and actually carried out the required checks.