Kerry M

Appauling

I came and put a deposit down and was very happy with Danny, the salesman, and his services. However, i wasn't offered to test drive it as there was no coolant in it and needed a repair. I was assured it would be fixed before the completion of the sale. The same day, we had a family financial emergency, which meant I would be unable to purchase the car. Now I understand the terms of a contract. I'm not stupid. However, considering it was LESS than 24 hours since the deposit, I thought as they are a family run business, they would be compassionate and refund us due to our circumstances. I was wrong. I know everyone needs to earn a living, but the car probably wasn't even moved on touched in that time, so it wasn't like they had lost money by prepping it. Especially with the cost of living these days and the fact we called so soon to explain. No compassion with this 'family run' business. Wouldn't recommended. Also, their website depicts you can have a 14-day cooling off period with a full refund, but only if you buy a car over the phone, which isn't clearly explained on their website. Careful reading is advised. And before horsepower comes back with a response, I am fully aware how a contract works. It's a shame as I know bigger dealerships would have refunded no issue. You also didn't tell us their was an admin fee either. I'll advise people to use bigger more well known dealerships such as Ford, kia and VW as their customer service seems to be not only more professional but as I've said, more compassionate towards people's ever changing circumstances. In hindsight, I'm glad it's just the deposit I've lost and not the full amount, and after speaking to others who have purchased from this garage, it seems incredibly unreliable.