Anonymous

A salesman awful attitude

I went in with my partner who was going to help finance my car and give me general support in choosing a vehicle as he was already a long term Audi customer. Although my partner made it clear that he wanted me to choose my car/deal, he had every right to be there & ask questions on my behalf. I got sat down with a man called Ian and I can honestly say he was the rudest and unprofessional person I’ve come across. You could just tell by his whole demeanour that he could not be bothered. Any question I asked he kept making me feel awkward by stressing “you can find this all online” “you can just do this online” in a irritant tone as though I was just going to walk out & go online when I was right there sat down with a salesman who could help me. Both myself and my partner felt extremely uncomfortable from the get go, like we were and inconvenience to him, baring in mind, he's job offer customers his service. I was clear I wanted a car that suited me, not Ian, me. Regardless, he kept pressuring me into a car he preferred with engine specs. His famous quote "but we're not comparing apples to oranges here" When my partner could see him ignoring my preferences he helped out & Ian eventually got irritated & shouted “you’re not even buying a car” & my partner explained he was about to finance my car & that he had every right to help his partner navigate their way through a process he's already been through himself. Ian was not focused on the questions my partner, who so rightly was entitled of asking and may I just add, about Audi products. Therefore, my partner kept on having to direct Ian back to the original question(s) Ian should have been trained to answer in a professional manner. It was exhausting for my partner. Things then quickly escalated and then Ian shouted over the table at my partner “what car have you even got? A Mercedes? A Vauxhall? Who knows”. The environment was so tense, aggressive & so strange. The hardest part was when we’d disagree with something bizarre Ian would say, in shock we’d instantly clarify what he’d just said & Ian would deny saying it. What's even worse is that Ian had the nerve to turn around and say that we were "going off on tangents" when we asked about the Audi paint protection. We couldn’t believe it. It’s an Audi product in direct relation to the item we’re buying. Then when It had practically turned into an argument Ian shouted at my partner “are you just hear to argue” even though it was Ian who was just escalating everything while my partner was de escalating & realigning the conversation after Ian spun confusion throughout it coming out with bizarre accusations & then forgetting about what he just said when my partner would quote him for clarification on the peculiarity. Ian clearly saw a young female who didn’t know much about cars and thought he could pressure me into something I didn’t want & when he didn’t get his way he got aggressive. I’m so glad my partner was there to stop it but devastated for him at the same time because he was excited to bring me into Audi & buy me my first Audi, a car company he’s passionate about & it went down like this.