James

Bad experience and beware!

If you have a service plan with KIA Allington make sure before you take your car for a service that your plan will cover the bill. The last service I had cost me roughly £400 that I was not expecting. I had paid into my service plan for the last 10 months and expected the service to be already paid. I was not told that there would be a charge so was really unhappy to be told i had to pay for the service. When I challenged why I hadn’t been told there would be a charge I was told that I had been informed when I brought the car in! As I knew this was not the case I asked for the CCTV footage of the conversation but guess what, it had already been deleted….SHOCK! I believe I am not the only person to have been tricked into believing a service has already been paid for it would be interesting to hear from others that have been had by Allington Kia. I really liked my KIA but I would not probably not buy KIA again because of this experience. Allington damaging the brand should be taken seriously by KIA but they were not interested in getting involved in this dispute. So, remember when you deal with Allington KIA you are not being protected by KIA in disputes with the dealer, its between you and Allington.