Andy M

Poor Service / Communication

Poor Service / Communication Raised my order for an Audi Q4 in May 2022 and was advised a 12 to 16 month timescale for taking delivery. Matthew confirmed my deposit would be refunded if the order needed to be cancelled as demand for the Q4’s was huge. In June 2023 circumstances changed due to a new job which wouldn’t work with a 200 mile range electric vehicle. I advised Liverpool Audi the order is cancelled which I thought would be fine based on previous conversations as I wasn’t due to take delivery towards the end of July anyway. After requesting a refund of my £500 deposit and chasing up over several phone calls since the beginning of June, today Jordan advised me my deposit will not be returned as the vehicle has been on site since December. The lack of communication and call backs is shocking - each time I’ve called the likes of Dominic and Ciaran assured me I would get a call back. It should not take a month to decide if my deposit wouldn’t be returned and this is contrary to what I was told at the time of ordering anyway!