Anonymous

Awful service. Embarrassing and unprofes

Today we travelled almost 2 hours to see a BMW X1 listed at £19999. We booked an appointment for half 3. When we got there we were told they were running behind, so to just go have a look at the car and we would be attended to shortly. 1 hour later and still no sign of help. We went back to reception and finally got someone to get us the keys so we could do a test drive. The car had no fuel, the electrics kept malfunctioning, and there was no fuel, so the car stopped driving completely in the middle of the road. Lucy (staff member) had no car knowledge, manners, or etiquette. Wasted journey. Complete waste of time. DO NOT GO TO THE CANNOCK STORE