Anonymous

New DPF filter

Booked my car in for a new DPF filter. Lydia has amazing costumer service , no issues with the work carried out on my car. Went to collect my car to pay in part cash and card payments, was told they don’t take cash, I had no communication to say they don’t except cash. Spoke to Lydia’s manager and he would not except cash part payment /card, I live 20 miles away from the garage. He said I had been sent a email /text saying no cash payment , to which I showed him it does not communicate that on any message I’d received to which he said the team should be mentioning it, I said if it doesn’t state anywhere how can you expect your team to communicate it, Totally unprofessional management. Like I said Lydia was a breath of fresh air, brilliant costumer service .