Ray G

It is all about the individual!

I bought my Q5 5 some 5 years ago. Love the car and initially the service I received was excellent. Then the service manager left and service levels declined dramatically, until a young service executive took over my case. Since Luke Heatlie arrived my contact with Hatfield and quality of service I have received has been excellent. Luke is ‘on the case’, very helpful and has completely turned my attitude to Hatfield Audi around! I never realised how much one member of staff can do to change perception of service levels!