Lisa F

Poor customer service

I have a KIA with a 7 year warranty which has been serviced by the book each year. My car broke and took it here but they refused point blank to put a warranty claim through. They even refused to see the car when KIA spoke to them. Service Manager has a terrible attitude and doesn’t know anything about the warranty guidelines that KIA set out. I took the car to Vertu Motors and they gladly took the car and work is being done under warranty. Will never use NK Motors ever again as they are not customer friendly at all.