Leon J

Disappointing

We booked a week in advance to come in to Steven eagle Toyota Romford to discuss a new vehicle as our current lease was coming to a close. on arrival we were seated and offered drinks which was a good start and told a colleague would be with us for our pre booked appointment shortly. 40 minutes later a Chris sits down with us advising that its a busy day and he has two more customers also waiting for him. he asked us what vehicles we were interested in ( CHR or Yaris Cross) and was immediately told we could expect to pay double for a new lease without taking any details from us. ( i literally mean the man didn't even ask us what car we currently had).. after getting him to take our details he convinces us that the Yaris cross was out of the question and showed us a white Toyota CHR at the back of the lot that was filthy, damaged and soiled with bird poo in multiple places. we eventually had to be asked to be seen by someone else because the service we got from chris was plainly appalling and offensive which we respectfully explained. we were then passed on to robbie who did a much better job and we test drove his CHR as the one on the lot had a dead battery due to being there for so long but we were very happy with the way his Purple CHR drove so we paid our deposit and agreed for our vehicle to go to workshop to be prepared for collection the following Friday with promise of a phone call on the Thursday as he was going to be off mon - weds. we didn't hear from him on thursday so followed up today and the team are all over the place. we have been told we will get a call back from robbie today but i am having doubts about going with this specific dealership. will update on how it turns out. 23.06.23