Paul R

very bad experience

Car went in for recall purpose. After 3 hours happened to be looking at the stock and noticed my car. Told staff member who said 'no its still on the computer' I said i would go and check staff member came with me and yes it was my car. Staff went to check yes it was finished and apologized. I went to get in to my car and there was dirty oily hand marks on armrests and steering wheel. beige carpet oily foot prints, Really not happy there was a halfhearted attempt at cleaning which I had to redo and thoroughly clean carpet when I got home. BMW sorry but never again