Jason C

Complete disgrace!!!

I have a 2015 ford ranger for sale, Craig who was a friend of mine for over 10 years, who works there, offered to sell the ranger on my behalf, even came to collect it, I thought I had landed on good help here, then after collecting the car, I was told that they could only return me £3000 less than we had agreed before they took possession of it, they asked me to send them the logbook, I sent photo's of it, but that wasn't good enough, they said they needed it for finance arrangements with customers, I told them they would just have to forward the the photo's of the logbook via email or an application form online and that would be acceptable, they then told me as I wouldn't send the logbook they didn't want to sell it on my behalf anymore, Jack the owner got quite nasty and was rather pathetic in the end, I had to get a recovery spealist to get the car back at my cost... It cost me over £300 to get my OWN vehicle back from them!! Including costs they charged me for thst I didn't agree too!! I will be speaking to the ombudsman AND trading standards about this, disgusting unprofessional behaviour, I have run my own business and I wouldn't have lasted the 17 years I did by treating customers the way Jack and his company do, STAY WELL CLEAR, you have been warned!!!