Ranjit P

Not happy

I had bought used Nissan Xtrail 2 years ago from Richard Sanders Kettering. It had one year warranty and 2 years free service. Since I am not living in Kettering I had to get the services done from Nissan authorised service centre in my home town as suggested by the Richard Sanders. I have been following all the MOT advisories, getting necessary work done and getting services done promptly from the authorised service centre. The AC of the vehicle has always be temperamental, despite the fact that Nissan is quite good for its cooling. In April 2023, the vehicle got hot with smoke coming out of its engine. I had to utilise the recovery vehicle and the Nissan authorised service centre in my home town did some wiring repair to the loom. Lately the vehicle is getting hot again and numerous other problems keep occurring. I don't drive the car much for long distances and I have been very meticulous with servicing and following the MOT advisories. It has been just 2 years since I bought the car and I have driven less than 20,000 miles since I bought the car. We had bought the car primarily because it had run only around 35,000 miles when we purchased. When I called to the Richard Sanders service team to discuss what has been going on , I didn't get a favourable response. I was advised to contact the service centre in my home town. The moral of the story is it is always best to buy a vehicle from a dealer near the place where you live and that too specifically when purchasing a used vehicle, or else be prepared to spend more.