D S

A Disastrous Experience

Rating: ★☆☆☆☆ I am compelled to share my horrendous experience with Toomey Car Garage, a place that claims to offer reliable service but fails miserably in delivering on its promises. My decision to purchase a family car from this establishment has been nothing short of a nightmare. From the very beginning, this vehicle has proven to be a colossal disappointment, plagued with a myriad of issues that have not only inconvenienced my family but also drained our time, energy, and finances. Below, I will succinctly outline the litany of problems we have encountered, all of which have been brought to the attention of the Toomey Customer Relations group. The first repair occurred shortly after the purchase when the windscreen pump was non-functional, leaving us without the ability to effectively clean the windscreen. While this issue was covered under warranty and ultimately fixed, it should never have been a problem in the first place. The second repair revealed a far more severe issue. The car repeatedly went into limp mode, frequently cutting out and refusing to start, while simultaneously displaying a myriad of warning signs. Astonishingly, we discovered that there was a recall for this particular issue, a fact that Toomey Car Garage conveniently neglected to inform us about. Although the repair was ultimately covered under warranty, the gross negligence on the part of the garage in failing to communicate such crucial information is inexcusable. However, the pinnacle of our disastrous experience has been the ongoing third repair, which remains unresolved to this day. Initially, the car was misfiring, and we were advised to have the spark plugs changed. During the test drive, the technician detected a knocking noise in the steering column, a new and alarming issue. This problem was duly reported and deemed to require a new steering linkage. Subsequently, the steering linkage was replaced, but to our dismay, the knocking noise persisted. A new steering column was determined to be necessary, which had to be ordered from France, leading to an extensive delay. When the replacement steering column finally arrived and was installed, we were informed that the issue persisted. Shockingly, we were informed that the supplied steering column was defective, necessitating yet another order for a new one. As a result, I have been trapped with an inadequate small car that cannot accommodate my daughter's pram. I am currently burdened with exorbitant car payments for a vehicle I have been unable to utilize. It is worth reiterating that the Toomey Car Garage has been fully aware of all these complaints throughout the ordeal. The consequences of Toomey Car Garage's incompetence extend far beyond mere inconvenience. Both my partner and I have sacrificed countless hours of work, and my daughter has been deprived of activities for which we have already paid. The financial strain is exacerbated by the fact that we are continually making payments for a car that has effectively become an expensive paperweight. Toomey Car Garage's abysmal handling of our situation has been nothing short of abhorrent. Their failure to rectify the recurring issues with the vehicle in a timely manner demonstrates a complete disregard for their customers' well-being and satisfaction. I strongly advise anyone considering utilizing Toomey Car Garage's services to proceed with extreme caution. Their promises of reliability and quality are nothing more than empty marketing rhetoric, while their actions reveal a shocking level of incompetence and negligence. Save yourself the anguish and disappointment by seeking a reputable and trustworthy car garage that prioritizes customer satisfaction and delivers on their promises.