Anonymous

Unhelpful

I called in to BMW Rochdale to see if someone would take a quick look at a problem I was having with my car, I believed it would be under warranty, it was only visual and not mechanical. I was told that no one was available and to book it in, the earliest appointment was in 3-weeks. I was also advised there would be a diagnostic charge of around £100 which would be charged if not covered by warranty plus the cost of the part and labour. On the morning of my second visit after the initial 3-weeks waiting I received a phone call advising that the technician that needed to see the fault was on holiday leave, this knocked on the visit another few days and a visit 3 was booked in. On the third visit I waited over an hour for a simple non mechanical check to be done when they knew I was waiting. At this stage I have only got to the diagnostic part of the process. I was concerned during the visit as another customer was very upset and refused to speak to one of the advisors, they were obviously experiencing difficulties. Also I notice that the service manager stays in his room and the service agents are in and out of there relaying messages and concerns. Why doesn't this guy get out of their and circulate with the customers, show a bit of interest and politeness, I'm sure your ratings embarrass you and you really need to take note - communication, friendliness and a caring environment would go along way at Williams Rochdale.