Anonymous

Avoid

My recent experience with Hamilton Car Sales in Northampton was nothing short of a nightmare. I had the misfortune of purchasing a Mercedes C Class from this dealership, and it turned out to be the worst car-buying experience I've ever had. From the moment we stepped foot onto the lot, things started going downhill. Initially, the car appeared to be in good cosmetic condition and had recently passed its MOT. The salesperson assured us that the engine was in excellent shape and that we were buying a reliable vehicle. Trusting their word, we made the purchase and set off on our journey back to London. Little did we know, our troubles were just beginning. A mere 20 minutes into our drive on the motorway, the dreaded engine management light illuminated on the dashboard. Concerned, I immediately reached out to Ali Bashir, the representative from Hamilton Car Sales, who downplayed the issue and claimed it was a minor problem that they could fix. However, seeking a second opinion, I consulted my own trusted mechanic who informed me that the NOx sensors had a severe electrical fault and required expensive replacement, costing thousands of pounds. It became apparent that Hamilton Car Sales was fully aware of this pre-existing problem but had failed to address it properly before selling the car to us. Shocked and outraged, I couldn't believe that I had paid £12,700 for a vehicle with significant faults. Determined to rectify the situation, we promptly returned the car to Hamilton Car Sales the following day, ensuring it was in the exact same condition as when we bought it. However, instead of providing us with the entitled refund, Ali Bashir outright refused and handed back £11,700, withholding £1,000 until he received the log book. To add insult to injury, he also claimed that we would be charged a £150 admin fee, citing it as company policy. When pressed for the policy details, he failed to provide any reasonable response, leaving us feeling frustrated and deceived. During our interaction, Ali Bashir's general demeanor and customer service were absolutely appalling. He displayed an utter lack of professionalism, responding dismissively to our concerns and arrogantly boasting about his personal wealth and the number of cars he sold. It was a barbaric and degrading experience that left us deeply disappointed and regretful of choosing to buy a car from this dealership. Based on my firsthand encounter, I strongly advise potential buyers to steer clear of Hamilton Car Sales in Northampton. The numerous 1-star reviews from other customers paint a consistent picture of similar negative experiences. This dealership has demonstrated that they are far from genuine and lack basic integrity. The stress, hassle, and financial burden endured in this ordeal have been utterly distressing. In conclusion, I implore others to avoid Hamilton Car Sales at all costs. The way they mistreat their customers and conduct their business is unacceptable. A business that wrongs its customers can never truly thrive, and Hamilton Car Sales is a clear example of such a company. Upon the submission of the log book, we received a reimbursement of £850 from the remaining £1000. Upon further inquiry, we were informed that this refund was attributed to the existence of an additional owner on the vehicle, which contravenes the provisions outlined in the Consumer Rights Act of 2015. Additionally, we were charged £150 for a policy, for which the dealership failed to provide any form of substantiation. These actions clearly demonstrate Hamilton's complete disregard for the rights of their customers. Moreover, Ali Bashir explicitly suggested that pursuing legal action would be unprofitable, as the costs associated with engaging a solicitor would outweigh any potential benefits. His arrogance was unbelievable. This business operates with such disregard for its customers' rights and well-being. I made an attempt to establish communication with the owner, Mansoor Hussain, yet regrettably, he displayed a lack of responsiveness by failing to reply. This behaviour serves as an indication of his minimal regard for the satisfaction of his customers.