Charlie

Avoid, avoid, avoid at all costs! Lack o

My experience with Drive Vauxhall's Aldershot branch was by far the worst I've ever had when buying a product. I purchased a Mokka X from them, expecting a smooth transaction and a reliable vehicle. Unfortunately, my expectations were shattered right from the beginning. Upon receiving the car, I noticed some glaring issues. There was paint missing, leaving exposed metal and even a dented door. These were significant flaws that should have been addressed prior to the sale. To make matters worse, I was initially assured that if any problems arose, I could have them addressed at their Leicester branch, as I live in that area. However, this turned out to be just one of many lies I was told by a certain salesman who seemed more interested in making the sale than providing honest and reliable service. When I tried to contact the salesman regarding the issues with the car, he dodged multiple calls. After a frustrating month and a half of owning the car, I had no choice but to threaten them with external action in order to get a call back from the branch. This level of unprofessionalism and lack of customer care is simply unacceptable. To my shock and dismay, when I finally managed to get a call back, they began accusing me of various serious things related to the car I had part-exchanged with them. These accusations were unfounded and baseless, causing unnecessary distress and frustration. I refuse to repeat the nature of these allegations here, but it is important to note how serious they were. In the end, I had to bypass the Aldershot branch altogether and directly seek assistance from Drive Vauxhall's Leicester branch. Thankfully, the staff there were much more pleasant and willing to help. However, it is utterly disappointing that I had to resort to outside agencies to resolve such a small matter. Based on my terrible experience, I strongly advise everyone to steer clear of Drive Vauxhall's Aldershot branch. Their lack of professionalism, dishonesty, and poor customer service make them entirely unreliable. Avoid, avoid, avoid at all costs!