Carts

Car Less

Nothing but trouble with this company. I was advised that a fault with a sensor on the car I bought would be fixed before collection but it clearly wasn't as it broke down the following day. I had to be towed home at a cost of £160. I called Autohub and was told they wouldn't help me if I didn't bring the car back, which wasn't possible. I told them how much I was quoted to have the sensor fixed (£230) and they said they'd call me back. They didn't. I called them again and was told the same thing. Still didn't call me back. I went ahead an got the repair but the car broke down again and I was advised that the ECU wasn't working properly (didn't get a quote but was told to expect to pay plenty of £££££). Also the advert was full of lies: • It said the car was well maintained with service history but hadn't had a full service for 7 years, the cam belt was overdue by nearly 40,000 miles (i was told it could break at anytime and ruin the engine). • It said the MOT had no advisories and it had several. •It said it had A/C but the condenser was in such a state that it didn't work. I was quoted £700+ for a full service & cam belt change. With all this in mind I decided to reject the vehicle and be refunded. I wrote to Autohub and informed them of my intention. They got the warranty company to call me and try to negotiate compensation / repairs but many of the issue were not covered and more costly than the car itself. Autohub wrote to me offering me £160 compensation. I told them I rejected the car and wanted my money back. Letters went back and forth for sometime, with them arguing the toss and trying to lie to me about my rights. I spoke to Citizen's Advice and also reported them to Trading Standards. Eventually they agreed to the refund but refused to collect the car (it was not stated to me that it's in they policy to have me return the vehicle so it was down to them to pick it up but they just wouldn't). Luckily I bought the car using my credit card and sort a refund through a Section 75 claim. I also asked for the money back for recovery & repairs. It's a long process and took nearly 3 months to get my money back. TL;DR I would advise everyone to avoid this place. If you have bought a duff car from Autohub know your consumer rights and don't let them fob you off.