Richard B
Main dealer Confidence?……forget it!
You would think that buying a car from a main dealer rather than Phil’s car lot down the arches would be a seamless relaxed affair?……. Firstly the car wasn’t ready on time, so I had to mess around changing insurance at a cost to me. Ok so these things happen. When I eventually did get to pay and pick my car up, the salesman all smiles while the paperwork was being done just handed me the keys in the car lot and basically let me get on with it…no introduction to the car whatsoever. Within 8 miles of driving away from the dealership the tyre pressure warning light came on. Called the salesman to which he replied, “give it a couple of days, prob sort itself out”… Two days later I have another flashing warning light to add ,and a on screen message……chassis control system failure….and I also found out that the engine under tray was missing!. After an awful lot of dialogue it was a agreed that Leicester’s Nuneaton branch would do the necessary repairs. Great. Nuneaton had the car for 3 days and did nothing. They were waiting to get the repairs sanctioned by Leicester. I needed my car back so I collected it. Car went into Nuneaton last week, they had it for a day and a half….replaced the exhaust pressure sensor, The tyre pressure warning light is still ever present on my dash, they didn’t fit the under tray and the windscreen had a stone chip which was not there when I dropped it off. Tried calling the dealerships today and basically just got the run around. The moral of this long winded story is do not put your faith in these large dealerships, they only exist to make money, the general public are there to be harvested.