Sam

Do not keep after sales promises!!!!!!

My Partner and I bought a MG ZS limited edition from Richard Hardie Silverlink last year. Within 4 days there was a clunking sound, and when I rang back I was told to see how it goes!!!!! I spoke to the Ashington branch, who was more helpful, and then spoke to their GM or aftersales manager, as I have been told since. It needed new brake discs and they also did the strut top mount!!!! This did not work and it was back and forth over a few weeks until I eventually rejected the car. I was promised 3 years' worth of free servicing, floor mats, and a free MOT if I bought another car with them, As Ashington had been a lot better than Silverlink I give them the chance. This car had to go back, as all of the brake pads needed to be done, and 2 brake discs, which they did fix. I did ask for a letter at the time for the free servicing and was told that it would be put onto the system as this was the safer way (by Hannah who has left). I rang Craig (service manager) to book iot in for my service (who was there when I had all of my issues with the 1st car) and he said it wasn't on the system and that I would have to speak to Simon the sales manager. I rang and spoke to Simon, and his response was "I don't know why you have rang me" I explained Craig had told me to ring. I then asked who the new GM was to be told I could only speak to the aftersales manager, who was Craig, who I had just been on the phone to!!!!!!! Richard Hardie has just 2 customers, as my daughter is looking for a new car and I would have went back to them for my next car if this hadn't happened. I even took a service plan out with my 1st car with them, and instead of transferring this, I cancelled this due to the promises they haven't kept. They have a record of this too!!! I am now short of money, as I have had to pay for a service in one go, instead of monthly payments, which I would of done