Robyn

Do not part ex

Chaos with part ex! Poor communication. Buyer left with a fine and enforcement letter. Bought a car with Vauxhall in Pontypridd. No issue with the car. The issue is with the part ex. Car part ex was done in November 2021. Due to miscommunication between Paul Evans and myself, I was not made aware that due to private plates being taken off that they would need another log book as I'd handed over one on receipt of sale. I received an email from him two days before Christmas and dropped the log book to him personally in January 2022. Absolutely fine, assumed it to be sorted from there. TWO MONTHS LATER. The car is pictured in a bus lane in Cardiff with who I assume to be the new owner. I receive a notice from the council and instantly get in touch with Paul. I'm assured its an easy fix and I sent the original letter to the new owner (I'm sure there's a GDPR issue in them giving me that information). Again, thinking it's sorted. A few months later I get another copy of this letter and get back in touch with Paul asking for something to be done. I take the letter to him personally and he takes a photo copy and assured me he would call the new owner and make sure it is paid while he is on the phone to him. OK great I thought. A few months go on and nothing through the post so I trusted Paul that this was sorted. We get another one. This time due to lack of payment I'm issued with additional enforcements. My partner speaks with Paul on my behalf and Paul states he will call and get it sorted. Following a call with Cardiff Council I can confirm there are no notes on file of this call being made. I have since been Gaslight by Paul that all of this is my fault due to the lateness of the log book (even though it was with him 2 months before the fine was issued). He has now become rude and would not discuss this with us and no longer takes accountability in his part in this. We are still working with Cardiff Council to resolve the matter.