Ben M

Ben

I was helping a good friend of mine purchasing a second hand car. I would definitely not recommend this company to anyone who is looking to do the same. There were problems within the very first week after having purchased the car with the power steering, and getting a response back once you have already paid turned out to be very difficult. If they accept your calls, expect them to take 3-4 days to get back to you, and when they do it is only to tell you that unfortunately they cannot help what so ever. Eventually we decided to use the 30 day refund policy, which was only accepted after plenty of trips to the citizens advice bureau. Once finally agreeing to the entitled refund, it took a further 2+ weeks to have the money returned, so overall I would say the experience with this dealership was terrible, customer service was below any expectations of a car dealership and attempting to avoid a 30 day refund legal policy was unacceptable. If you are looking to get a new car, I advise you to stay clear of this dealership.