GEORGE

NOT NICE ,NOT RECOMADET

Hello, I don't think it's normal to be a loyal customer and buy cars from Motorpoint for 5 years and to be treated like garbage. The only person who spoke nicely was Kayle from the call center and the rest of the staff I spoke to, they deserve to be fired. Mr. SAM an Asian who hasn't eaten his morning rice talks to the customers like they are all shit, the customers they are the most important because that's how you keep your business going, don't treat them disrespectfully and move me to 3 offices and get my financing wrong and talk bad to me, especially because you're a branch manager, another specimen that must be fired . It's a pity that you have very good car offers but you don't know how to attract customers to make you a portfolio of customers, as I am even more weak in these difficult times. I've been working in sales for 23 years but I've never felt so humiliated, especially because I was there with my son. I did the financing on April 28 and asked that the road tax be included and I can come to pick up the house on April 1, they tell me that I have to do it again and that I have to pay the road tax separately 180 pounds and on top of that comes Mr. CRAIG CONNELL sales controller from the CASTLEFOD agency WHO SAYS IN A RACIST TONE (IF YOU DON'T PAY YOU DON'T TAKE THE CAR WITHOUT EXPLAINING THE PROBLEM). It's a shame that I love this company and it's not the company's fault for hiring of 2 cents. The car was not presented to me, the radio antenna sticks, the tires on the back were illegal below the legal 1.8 level as depth between the wrinkles. Lucrex at ARNOLD CLARK AND WE RESPECT EVERY CUSTOMER THAT'S WHY WE ARE NUMBER 1 IN ENGLAND.