Matthew H

Disgusting Service

Disgusting customer service. I contacted Sytner BMW, Swansea on Wednesday and showed an interest in a 7 Series BMW that they had in stock. They had done an online valuation of my Part exchange which is a 730D M Sport 2018 and given me a valuation of £25,800. I explained to the salesman Chris that I would not do a deal on their BMW 740iL on the basis of that valuation, as I’d already been offered a bid of £27,500 for my car against a Mercedes S Class by a Cardiff dealership. The Salesman then says to me to come and visit them to view there car, and that he’s sure that it will be worth my while, as he should be able to better the offer on mine, to get me closer to what I’d already been offered for it. When I arrived at the dealership on Thursday with my car, the salesman Chris commented on how fantastic my car was, how it had a great spec, and what amazing condition it was in. I then was presented with the BMW 740iL that they had for sale. Firstly the car had 4,000 miles more on the clock than it was advertised with, secondly it had a terrible repair job on the passenger side rear quarter panel from previous damage with orange peel finish in the paint etc, thirdly the leather in the car which is light cream all dirty and marked, also the car smelt like a ash tray inside due to being smoked in. When I mentioned the smell inside, I was told with a few valets it would probably disappear in about six months. Then on top of the fact the car had these issues. He comes back to me after making numerous comments about how fantastic my car was condition wise, and the spec on it, and offers me £23,000 for it, which is £2,800 less than the original offer he had made me, but told me if I went there he was sure he could better it. I had already made it crystal clear that I wouldn’t of gone ahead with a deal on the offer of £25,800. Completely wasted my time, I travelled over a hour to have this experience. I would avoid these people at all cost, as they tell you what you want to hear to get you there, and then go back on everything once your there. Shame on you Sytner