Gerry E

Poor After Sales Service

My daughter bought her first car here at the end of Feb '23, after being seriously let down previously after purchasing a dud from Arnold Clark, Crow Road. Initially the purchase of the car was straight forward enough, it was noted that there was a boot spacer missing, which meant anything of weight place in the boot sank into the boot well. The salesman assured my daughter this would be available in a few days to pick up, along with locking wheel nuts that were also missing! Finally after seven weeks, numerous telephone calls, fobbing off and generally feeling that Peter Vardy were not at all interested in dealing with the issues, my daughter was told the part was ready to be picked up! And you have probably guessed, it was the wrong part! Simply not good enough Peter Vardy, treating an 18yr, first time car purchaser like this is simply unacceptable, and if that is the business model used to ensure buyers stick with you in subsequent purchases, you seriously need to give your head a wobble! We have have told the part can now be posted out, and that we would be given an update ASAP. At time of writing, still haven't been contacted. Get your act together Peter Vardy!