Spencer

Great experience

Great experience! April 2023 and just purchased a 2012 Audi S3 from Forza Line in Coventry. Considering it was the cheapest car available from their stock we were still made to feel like it mattered and were treated with courtesy and respect. We dealt with Sam, one of the business partners, who is very much hands on and who has excellent customer service skills. The garage is impressive with regard stock but not snooty at all. My wife and I viewed and were made to feel very welcome, given plenty of info regarding the car and were then left alone to take our time to inspect it at our leisure. Sam had answers for all of my questions which was also reassuring. I had contacted him before travelling as we live 3.5hrs away and Sam was brutally honest about the condition of the car so there were no big surprises or upsets when we arrived. He even held the whilst we travelled with no deposit paid. After arriving home there was a slight niggle with the car, a common problem with A3/S3’s as it turns out! Sam had not been aware of or experienced it himself however there was no issue or argument what so ever. In fact he started off with an apology (even though it wasn’t his fault), thanked me for contacting him and immediately offered to cover the cost of the repair. For my convenience the repair was done locally to myself…….what a great after sales attitude. Fantastic communication, easy to get hold of, a refreshing change from so many dealers out there and such a pleasure to deal with I couldn’t recommend them enough. Thank you to all of the Forza Line team including their handsome four legged friend! p.s The car is great :) Spencer