Wasim

100% dissatisfied

I am 100% dissatisfied with the customer service that I received at Carz Peter Vardy, KIRKCALDY. The car I purchased came from another branch and was not delivered in the stated time frame. One particular representative made mistakes in the information she communicated with me. She also made mistakes in the paperwork. Invoices needed to be redone. The car was again delayed due to her mistakes with the paperwork. Once received, the car wasn’t even clean. After complaining, They took the car back to be valeted and it still didn’t get cleaned inside properly. For example I cleaned the cup holder myself with a wipe and it was full of dirt etc Moreover the car was low in engine oil and coolant water and to end the list the car needs alignment. Overall, the customer service, sales, communication, time management, administration, customer complaint handling, presentation of the car was all very low standard. It’s not what you expect when buying a top of the range Mercedes for 30k. Most of all, it took the fun and excitement out of buying a new car.