Dave

Horrendous service

On the 6th March I made an enquiry about an S5, the service to start with from John in sales was great, once I then placed a deposit on the the car it all went down hill, no communication, no reply to emails and telephone calls. The car had to go in the workshop for prep as it had just been taken in on part exchange. A collection date was agreed and a train ticket was booked at over £100. Within 24 hours I received a call from John stating it will not be ready on the agreed collection date due to a 24 hour update. Somehow this pushed the date back 9 days! After many phone calls and emails to management (Nick Thomatos) who was even more unhelpful than the Salesman I then got out of them that the car has an oil leak which was the delay! When I asked why this had been kept quiet from me rather than being honest I was not given an answer. On 24/03/2023 I took delivery of, the Audi S5. The car had not been valeted and absolutely stunk of cigarettes with what looks like cigarette burn damage on the drivers seat which obviously was not shown to be in pictures or the walk around video! On 26/03/2023) I discovered that it was not of satisfactory quality: with a red warning light intermittently displaying on the dash displaying (Coolant temperature too high, let engine run with vehicle stationary) Audi Assistance came out and could not find any stored fault codes and advised to book in with a main dealer. To this day the fault is still displaying intermittently. On 05/04/2023 the vehicle went in to Audi Portsmouth for a diagnostic in to this fault, again they are saying no faults codes are stored relating to this warning light (so there is an underlined fault somewhere) They were also asked to look in to the exhaust being loud on start up on efficiency mode and said there is a stored fault for this and it will require further investigation. The radio looses all signal when the heated rear window is on, I was also advised this would need to be looked in to. The N/S/R outer window sill had been pulled down in to the door some how, they have pulled it out and have said the sill needs replacing to prevent water ingression. (Bedford Audis response to this was “it’s a used car”) With the car being used or not I do not expect a fault that could cause water ingresses! They also picked up the car has potentially 2 oil leaks, one from the engine and possible gearbox as oil is collecting in the V of the engine. When driving home from work today the car flagged up with another error message on the dash stating Audi Pre Sense Fault. This has been the final straw for me and I have not lost all trust in this vehicle and Bedford Audi. I enquired about returning the car for a full refund and was told I will have to pay £1.50+VAT per mile that I have put on the car! This is unbelievable when I have been sold a car that is not fit for the road.